Nextiva offers four pricing options based on your needs: In fact, Nextiva has won Stevie Awards for its customer service in telecommunications for six years in a row. When customers need help, Nextiva’s award-winning in-house support team has your back. Nextiva is also SOC 2 compliant, PCI-compliant, and HIPAA compliant so your information is always safe and protected. Its data centers are monitored 24/7 and have multiple redundancies in place. Nextiva uses eight carrier-grade data centers, each with an ISO/IEC 27001 certification, so you can enjoy a 99.999% uptime. Nextiva ensures world-class network security and reliability. You can customize your phone menu here, create custom voicemails, implement phone FAQs, and make sure customers reach the right departments with this feature. Call flow builder: Quickly build out your inbound caller navigation with Nextiva’s call flow builder.The app also has a team presence feature, which shows teammates who are online and who are away. Use it to run video meetings, share screens, access message history, and quickly exchange ideas. Team chat: Easily collaborate wherever you are with Nextiva’s team chat app.Use call recording for quality assurance purposes, a way to implement customer feedback, or to improve sales call scripts. Call recording: Access call recordings, listen to them, and share them with teammates.Communicate with your customers, employees, and partners while on the go. Softphone app: The Nextiva App turns your mobile device into a virtual office.
Auto-attendant: An automated greeting that lets your callers choose the person or department they want to reach via the phone menu.Nextiva offers more than 40 VoIP features, including: If you’re interested in learning more about Nextiva, Prince Rich of Rich Technology Group gives his transparent review in the video below: It is a well-rounded option for businesses of all sizes and budget requirements. Nextiva serves more than 100,000 companies and organizations, some of which include Cisco, Netflix, Pac-12, and more. Its phone service has the basic and advanced phone features teams need to improve their workflow and manage conversations in a single space. Nextiva is a cloud-based communications platform made for modern work. Dialpad Talk, their business phone system, works with VoIP phones as well as laptops, tablets, and smartphones thanks to a softphone app.ĭialpad’s fully-featured plan requires a minimum of 100 seats, so if you’re looking for alternatives with more flexibility, here are some of the top alternatives below: It’s a cloud communication platform powered by artificial intelligence. Providers will have their key features, multiple pricing tiers, and can service anywhere from small businesses to large enterprises and contact centers.ĭialpad may be one of the options on your shortlist. If you’re in the market for a cloud phone system, there are dozens of options to choose from.
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